Refunds & Exchange
At UMBO Innovations, we know that sometimes things don’t go as planned. Whether you’ve had a change of heart or encountered an issue with your customizable plush doll, we’re here to help. Our goal is to ensure that you and your little one are completely satisfied with your purchase.
As a small, veteran-owned business supporting military families worldwide, we’re committed to your complete satisfaction. We Normally reply to messages with 8 hours; however your messages goes to our cell phone so rest assured we will get back to you ASAP.
Exchanges
Unfortuanatly, Due to sanitary considerations and the handcrafted nature of our dolls and uniforms, we do not offer exchanges. We appreciate your understanding as a small, quality-focused operation.
If you have any questions or concerns, please don’t hesitate to contact support@umbobooks.com. We’re here to ensure you and your little one love your My Hero Doll.
All the best,
Matt & Jaclyn Miller
Return Policy
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30-Day Guarantee: You may request a return within 30 days of delivery.
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How to Initiate: Email support@umbobooks.com to receive a prepaid return label and step-by-step instructions.
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Return Address:
UMBO Innovations LLC
11251 Rancho Carmel Dr.
P.O. Box 0252
San Diego, CA 92199
European Union Customers
For shipments to the EU, a 14-day cooling-off period applies. Returned items must be unworn, unused, with original tags and packaging. Please retain your proof of purchase.
Thank you for choosing My Hero Dolls and for supporting a small, veteran-owned family business. If you have any questions, we’re always here to help.
